Remote Travel Experience Specialist

manatal-264; Greater London; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Fully remote

Flexible work environment

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Fully remote, flexible work environment with career growth opportunities, travel perks and industry discounts, and training/support from a collaborative team.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Excellent written & verbal comms

Customer service experience

Organizational skills

Tech proficiency CRM tools

Remote work capability

Travel passion

Job description

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Fully remote, flexible work environment with career growth opportunities, travel perks and industry discounts, and training/support from a collaborative team.