Remote Travel Experience Specialist

Manatal; Greater London; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Fully remote position

Travel industry discounts

Flexible work hours

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

The ideal candidate has a passion for travel and strong customer service skills, with the ability to work independently in a remote setting and skill in using booking systems and CRM tools. Training and ongoing support are provided by a collaborative team.

Qualifications

• :n/A

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Remote work

Travel passion

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

The ideal candidate has a passion for travel and strong customer service skills, with the ability to work independently in a remote setting and skill in using booking systems and CRM tools. Training and ongoing support are provided by a collaborative team.