Travel Customer Experience Representative (Remote)

Manatal; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Fully remote

Travel perks

Training and support

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

You will handle inquiries via phone, email, and messaging, assist with bookings and changes, provide destination and policy information, and maintain accurate records while delivering empathetic, client-focused service.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality preferred.
• Comfortable with technology and learning booking systems and CRM tools.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer Service

Travel Passion

Organization

Attention to Detail

Remote Work

Tech Savvy

Tools

Booking systems

CRM tools

Job description

Travel Customer Experience Representative (Remote)

Job Openings Travel Customer Experience Representative (Remote)

About the job Travel Customer Experience Representative (Remote)

Job Description

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career grow opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.