Remote Travel Experience Specialist

Getaway Travel Agency; Glasgow; Remote; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Travel perks

Insider discounts

Continuous training

Job summary

A leading travel services agency seeks a Remote Travel Services Coordinator to guide travelers from planning to trip completion. You will engage with clients via email and phone, assist with bookings, provide information on travel requirements, collect feedback, and resolve issues smoothly. This role offers flexible hours, travel perks, and a supportive environment for growth within a community passionate about travel. Join us in creating unforgettable journeys worldwide.

Qualifications

• Previous experience in customer service or travel coordination is a plus.
• Ability to engage with clients across various communication channels.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Engage with clients professionally across email, phone, and messaging.
• Assist with booking updates and cancellations.
• Provide accurate information on travel requirements and processes.
• Confirm travel plans with clients and collect post-trip feedback.
• Address concerns empathetically to ensure satisfaction.

Skills

Customer service

Communication

Problem solving

Flexibility

Job description

A leading travel services agency seeks a Remote Travel Services Coordinator to guide travelers from planning to trip completion. You will engage with clients via email and phone, assist with bookings, provide information on travel requirements, collect feedback, and resolve issues smoothly. This role offers flexible hours, travel perks, and a supportive environment for growth within a community passionate about travel. Join us in creating unforgettable journeys worldwide.