Remote Travel Experience Advisor

Destinytravel; Cardiff; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Remote work with a flexible schedule

Access to exclusive travel perks

Supportive team culture

Professional growth in the travel industry

Job summary

A travel service company is seeking an Experience Support Specialist to ensure travelers feel confident and cared for throughout their journeys. In this role, you will communicate with clients, assist with trip modifications, and ensure satisfaction by providing details and guidance. Ideal candidates will possess strong communication skills, experience in customer service, and a passion for travel, all while enjoying the flexibility of remote work and access to exclusive travel perks.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel and helping people

Job description

A travel service company is seeking an Experience Support Specialist to ensure travelers feel confident and cared for throughout their journeys. In this role, you will communicate with clients, assist with trip modifications, and ensure satisfaction by providing details and guidance. Ideal candidates will possess strong communication skills, experience in customer service, and a passion for travel, all while enjoying the flexibility of remote work and access to exclusive travel perks.