Remote Travel Concierge: Booking Support & Customer Care

manatal-264; Liverpool; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel discounts

Team training

Job summary

Manatal is seeking a Travel Customer Representative to support clients from booking to return, handling inquiries, changes, and updates with a commitment to exceptional service.

You will respond promptly via email, phone, and messaging, manage bookings and questions, and follow up to ensure satisfaction, all in a 100% remote role with flexible scheduling.

The ideal candidate has strong communication, travel or hospitality experience, and a passion for helping others plan unforgettable trips.

Qualifications

• Excellent written and verbal communication skills.
• Experience in travel or hospitality customer service.
• Ability to work remotely and manage schedules.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Travel knowledge

Tools

Booking platforms

Job description

Manatal is seeking a Travel Customer Representative to support clients from booking to return, handling inquiries, changes, and updates with a commitment to exceptional service.

You will respond promptly via email, phone, and messaging, manage bookings and questions, and follow up to ensure satisfaction, all in a 100% remote role with flexible scheduling.

The ideal candidate has strong communication, travel or hospitality experience, and a passion for helping others plan unforgettable trips.