Remote Travel Customer Representative

Sawmilldcllc; Glasgow; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Full training and support

Growth opportunities

Travel-related perks

Job summary

A travel support company seeks a Remote Travel Customer Representative to provide assistance to clients before, during, and after their trips. The role involves addressing travel-related inquiries, managing itinerary changes, and ensuring a positive customer experience. Ideal candidates have strong communication skills and experience in customer service, are highly organized, and are passionate about travel. The position offers flexibility, full training, and a supportive remote team environment.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in customer service preferred, especially in travel or support roles.
• Highly organized and detail-oriented for managing client inquiries.

Responsibilities

• Assist clients remotely via email, phone, and messaging.
• Answer travel-related inquiries clearly and professionally.
• Support clients with itinerary updates and changes.

Skills

Strong written and verbal communication skills

Customer service experience

Organizational skills

Ability to work independently

Learning new systems quickly

Passion for travel

Job description

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

What We Offer

• 100% remote, work-from-home position
• Flexible scheduling options
• Full training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment