Remote Technical Support Agent (Windows & macOS)

PSI Services; Dover; Remote; GBP 17,000 - 24,000; Full time

Benefits offered by this job

401(k)

Pension

Medical insurance

Dental

Vision

Flexible work

Job summary

PSI Services, via GMetrix, seeks a Technical Support Specialist to assist customers by phone, email, and remote connections, troubleshooting across Windows and macOS, and collaborating with product teams.

The role emphasizes proactive learning, multitasking, and strong communication in a fast-paced environment. This position includes a 90-day probation and global team support, with a focus on delivering excellent user experiences.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
• Exceptional interpersonal skills and client-oriented approach.

Responsibilities

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• Monitor Cloud statistics to troubleshoot connection issues.
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues.
• Educate customers on our products while assisting them.

Skills

Phone & email support

Windows/macOS

Communication skills

Troubleshooting

Remote work

Multitasking

Team collaboration

Customer focus

Education

High School Diploma

Tools

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services, via GMetrix, seeks a Technical Support Specialist to assist customers by phone, email, and remote connections, troubleshooting across Windows and macOS, and collaborating with product teams.

The role emphasizes proactive learning, multitasking, and strong communication in a fast-paced environment. This position includes a 90-day probation and global team support, with a focus on delivering excellent user experiences.