Remote Technical Support Advisor: 24/7 Rotating Shifts

Morgan McKinley; Hook; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

24 days holiday

Pension

Life assurance

Critical illness cover

Private medical care

Employee assistance service

Free parking

Paid overtime

Job summary

Morgan McKinley is seeking a Technical Support Advisor for their Hook, UK offices. The role involves providing remote technical assistance to customers and field engineers, diagnosing issues with web-based monitoring tools, and delivering solutions.

Training is provided to support career progression. The position requires shift work (4 days on, 4 days off) with a starting salary of £27k and a comprehensive benefits package.

Qualifications

• No previous technical experience required; customer service skills needed.
• Open to college leavers and graduates.
• Willing to work 24/7 shift pattern.

Responsibilities

• Provide remote technical support to customers and field engineers.
• Diagnose and resolve technical issues using web-based monitoring and diagnostic tools.

Skills

Customer service

Problem solving

Education

Engineering qualifications (ideal)

Job description

Morgan McKinley is seeking a Technical Support Advisor for their Hook, UK offices. The role involves providing remote technical assistance to customers and field engineers, diagnosing issues with web-based monitoring tools, and delivering solutions.

Training is provided to support career progression. The position requires shift work (4 days on, 4 days off) with a starting salary of £27k and a comprehensive benefits package.