Remote Technical Success Lead — AI-Driven Security

Remote Worker LTD.; Greater London; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

Parental leave options

Retirement options

Education reimbursement

Job summary

Zscaler, a leading AI-driven security company, seeks a Senior Technical Success Manager to guide customers through Zero Trust journeys from post-sales. This remote UK role reports to the Manager of Technical Success Management within Customer Success.

You will build trusted relationships, offer expert guidance, and drive adoption across Zscaler solutions to meet security objectives. You will manage complex escalations, coordinate cross-team resolutions, and develop proactive adoption strategies.

Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 5+ years in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
• 5+ years in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
• Strong communication and presentation skills with the ability to influence internal and external decisions
• Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
• Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

Responsibilities

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long‑term customer success
• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Skills

AI/ML knowledge

Customer-facing

Cloud/Networking/Security

Communication skills

Data analysis

Education

CISSP

CCNP

CCIE

Network+

AWS

Azure

Google Cloud

Job description

Zscaler, a leading AI-driven security company, seeks a Senior Technical Success Manager to guide customers through Zero Trust journeys from post-sales. This remote UK role reports to the Manager of Technical Success Management within Customer Success.

You will build trusted relationships, offer expert guidance, and drive adoption across Zscaler solutions to meet security objectives. You will manage complex escalations, coordinate cross-team resolutions, and develop proactive adoption strategies.