Specialist Debt Adviser

Homeless; Manchester, Birmingham, Sheffield; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

30 days annual leave (pro rata)

Pension

Interest free travel loans

Employee assistance programme

Job summary

Shelter is recruiting a Specialist Debt Adviser to support client-facing debt advisers with complex cases and provide up-to-date guidance on debt regulation and policy. The role is home-based with occasional travel to Manchester, Birmingham or Sheffield.

You will handle phone and email enquiries, produce written and online resources, and help prioritise workloads while promoting user-focused debt advice across England and Wales.

Qualifications

• Experience providing specialist level debt advice.
• Ability to translate complex language into clear guidance for advisers and other audiences.
• Experience producing written and online resources, including guidance documents and webinars.

Responsibilities

• Handle phone and email enquiries to the service.
• Produce written content and online resources with updates on debt regulation and policy.
• Prioritise emergency enquiries and manage workload.

Skills

Debt advice

User-focused approach

Writing skills

Tools

Microsoft Office

Case management systems

Job description

Salary -Grade 4 - £35,581 per annum

Hours: Full time - 35 per week

Contract: Fixed term until 30th March 2028

Location:Home Worker with occasional travel to Manchester, Birmingham or Sheffield

Closing date: Wednesday 11th November 2026 at 11:30pm

Are you a customer-focused individual with recent experience of providing specialist level debt advice? Then join Shelter as aSpecialist Debt Advisersupporting client-facing debt advisers with their complex casework, contributing to resources and helping us to influence the debt advice sector.

About the Team

Our Specialist Debt Advice service works with front-line debt advisers based across England & Wales, providing support with their complex case work. The service currently operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week.

About the Role

As a Specialist Debt Adviser, you will be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller's enquiry and providing detailed and timely responses. We'll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You are someone who champions user-focused advice and who can take complex language and processes and make them easy to understand for professional advisers and other audiences. You will need excellent all-round understanding of debt advice, with experience of producing written and on-line resources, including guidance documents, webinars and attendance at networking events, providing service users with the latest debt regulation, policy and good practice. You have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It's our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.