Remote Shopify D2C Account Manager

That Works; United Kingdom; Remote; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Annual team trip abroad

Occasional UK meetups

Job summary

That Works is seeking an Ecommerce Account Manager to look after a small portfolio of Shopify D2C brands. You will be the main client contact, keeping projects moving, communicating clearly, and ensuring client satisfaction. You’ll work with design, development and media teams to translate goals into well-managed work, keeping everything on track and aligned.

The role is client-facing and delivery-focused, with fully remote options. UK-based candidates preferred, European candidates welcome.

Qualifications

• Experience managing Shopify D2C client accounts.
• Strong communication with clients and stakeholders.
• Ability to prioritise tasks and manage multiple clients.

Responsibilities

• Act as the main point of contact for a small portfolio of Shopify D2C brands.
• Build strong, trusting relationships and keep clients informed.
• Run regular check-ins and respond to client requests promptly.
• Understand each client's goals and ensure work reflects priorities.
• Own day-to-day delivery across accounts and keep work on track.
• Plan and prioritise tasks, balancing reactive requests with proactive work.
• Write clear briefs for design and development teams and follow work through to completion.
• Keep projects organised with timelines, statuses, and next steps.
• Spot and flag issues early and keep clients and internal teams aligned.
• Coordinate updates to products, collections, pages, and store content.
• Understand how a Shopify store works well enough to brief changes accurately.

Skills

Shopify

Client relationships

Project management

Communication

Tools

Shopify

Job description

That Works is seeking an Ecommerce Account Manager to look after a small portfolio of Shopify D2C brands. You will be the main client contact, keeping projects moving, communicating clearly, and ensuring client satisfaction. You’ll work with design, development and media teams to translate goals into well-managed work, keeping everything on track and aligned.

The role is client-facing and delivery-focused, with fully remote options. UK-based candidates preferred, European candidates welcome.