Remote ServiceNow Architect & Platform Lead (Contract)

Square One Resources; Greater London, Reading, Milton Keynes; Híbrido; GBP 92.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Six-month contract

Up to £545/day

Remote work option

Travel to London/Reading/Milton Keynes

Descripción de la vacante

Square One Resources is seeking a ServiceNow Technical Architect to own end-to-end architecture for an enterprise telecommunications programme. You will govern RBAC, instance strategy and integration standards, leading TSM/TSOM and CSM implementations across multiple environments.

You will chair architecture reviews, drive design decisions, and ensure scalable, secure ServiceNow platforms. Expect a six-month contract with a daily rate up to £545, and flexible travel to London, Reading and Milton

Formación

• Six years of overall ServiceNow experience with three+ years in a Technical/Solution Architect role.
• Hands-on implementation experience across Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM).
• Strong knowledge of CSDM v2/v3, CMDB data governance and service modelling.
• Proven experience delivering ServiceNow Customer Service Management solutions (CSM).
• Experience defining end-to-end platform architecture, integration standards and scalable designs.
• Leadership in design reviews, governance of technical decisions and stakeholder communication.

Responsabilidades

• Define and own the target ServiceNow architecture including instance strategy and RBAC.
• Lead design and implementation of TSM and TSOM solutions (incidents, changes, event ingestion).
• Design and govern the Service Data Model (CSDM) and CMDB mappings.
• Architect CSM solutions covering case management, workspace and SLAs.
• Chair architecture forums and approve High-Level and Low-Level Designs.
• Set integration standards (REST/SOAP, event-driven integrations) and CI/CD governance.

Conocimientos

ServiceNow Architecture

TSM & TSOM

CSDM & CMDB

CSM Implementation

Technical Architecture & Integration

Technical Governance & Stakeholder Mg

Descripción del empleo

Square One Resources is seeking a ServiceNow Technical Architect to own end-to-end architecture for an enterprise telecommunications programme. You will govern RBAC, instance strategy and integration standards, leading TSM/TSOM and CSM implementations across multiple environments.

You will chair architecture reviews, drive design decisions, and ensure scalable, secure ServiceNow platforms. Expect a six-month contract with a daily rate up to £545, and flexible travel to London, Reading and Milton