Remote Service Engineer – Pools & Hot Tubs (UK Travel)

Yorkshire Pools Ltd; Driffield; A distancia; GBP 32.000 - 48.000; Jornada completa

Descripción de la vacante

Yorkshire Pools Ltd is seeking a Service Engineer to support installation, maintenance and repair of swimming pools and hot tubs across the UK. This full-time remote role involves diagnosing issues, performing routine maintenance, and guiding customers on safe operation of equipment.

You will coordinate field service visits, document service activities, and collaborate with the team to resolve complex problems while ensuring customer satisfaction. A UK driving licence is advantageous.

Formación

• Strong Troubleshooting skills to diagnose and resolve mechanical, electrical, and water system issues efficiently.
• Field Service experience, including on-site work with customers, managing service schedules, and performing hands-on installation and repair tasks.
• Effective Communication skills to explain technical information clearly, provide customer updates, and collaborate with colleagues.
• Technical Support capabilities to assist customers remotely, guide basic issue resolution, and document technical cases accurately.
• Maintenance & Repair skills focused on pool, hot tub, or similar mechanical systems, including routine servicing and component replacement.

Responsabilidades

• Diagnose technical issues and perform routine and preventive maintenance on pools, hot tubs, and related systems.
• Coordinate field service visits, document service activities, and ensure repairs meet company standards and timeframes.
• Collaborate with the wider team to elevate complex issues and contribute to a positive customer experience.
• Provide clear guidance to customers on safe and efficient operation of their equipment.

Conocimientos

Troubleshooting

Field service

Communication

Technical support

Maintenance

Educación

Technical qualification or apprenticeship in engineering/plumbing/electrical or related field

Descripción del empleo

Yorkshire Pools Ltd is seeking a Service Engineer to support installation, maintenance and repair of swimming pools and hot tubs across the UK. This full-time remote role involves diagnosing issues, performing routine maintenance, and guiding customers on safe operation of equipment.

You will coordinate field service visits, document service activities, and collaborate with the team to resolve complex problems while ensuring customer satisfaction. A UK driving licence is advantageous.