Field Service Engineer - Wellness Equipment (UK Travel)

Superior Wellness Ltd.; Chesterfield; Remote; GBP 29,000 - 39,000; Full time

Benefits offered by this job

31 days annual leave

Annual leave purchase scheme

Annual pay increase scheme

13% company-wide bonus scheme

Wellness Programme

Career development and progression

Free onsite parking

Free onsite gym and fitness classes

Sky Lounge and team breakout areas

Job summary

Superior Wellness Ltd. is seeking a Field Service Engineer/Technician to diagnose faults, repair and maintain our hot tubs, swim spas and wellness products across the UK.

You will troubleshoot mechanical, electrical and plumbing systems, carry out servicing and repairs, and report on job progress while delivering outstanding customer service. A full UK driving licence and willingness to travel nationwide are essential.

Qualifications

• Experience in a technical, mechanical, electrical or plumbing-related role.
• Strong fault-finding and problem-solving abilities.
• Good understanding of pumps, electrical components or plumbing systems.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose and repair faults on hot tubs, swim spas and other wellness products at customer locations nationwide.
• Carry out servicing, maintenance and repairs to a high standard.
• Troubleshoot mechanical, plumbing and electrical issues, including pumps, heaters and control systems.
• Complete service reports and job documentation accurately and on time.
• Communicate professionally with customers, keeping them informed throughout the repair process.
• Work closely with the Technical and Aftersales Teams to resolve customer issues efficiently.
• Manage and prioritise workloads to ensure appointments and repairs are completed effectively.
• Maintain company vehicles, tools and equipment to the required standards.
• Follow company procedures and health and safety requirements.
• Be flexible with working hours and nationwide travel to meet customer needs.

Skills

Fault finding

Problem solving

Electrical basics

Plumbing systems

Customer service

Independent work

Attention to detail

Driving licence UK

Travel nationwide

Field service

Hot tubs experience

Education

Mechanical/Electrical/Plumbing/Heating quals

Job description

Superior Wellness Ltd. is seeking a Field Service Engineer/Technician to diagnose faults, repair and maintain our hot tubs, swim spas and wellness products across the UK.

You will troubleshoot mechanical, electrical and plumbing systems, carry out servicing and repairs, and report on job progress while delivering outstanding customer service. A full UK driving licence and willingness to travel nationwide are essential.