Remote Service Desk Associate, UK Full-Time

Apply4U | Human-Assisted AI Job & Recruitment Platform; United Kingdom; À distance; GBP 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Training and support available

Résumé du poste

Apply4U | Human-Assisted AI Job & Recruitment Platform is seeking a Remote Service Desk Administrator to support daily service desk operations, manage incoming requests and help ensure queries are handled efficiently. This role is ideal for someone who is organised, enjoys helping people and is comfortable using computers and business systems.

Previous IT experience is beneficial but not essential; candidates with backgrounds in administration, customer service, helpdesk, or call centres are

Qualifications

• Good communication and customer service skills.
• Strong organisation and attention to detail.
• Confidence using computers, email and online systems.
• A patient, helpful and problem-solving approach.
• Ability to prioritise tasks and work independently.
• Previous experience in IT support, service desk, administration or customer service is useful but not essential.

Responsabilités

• Receive, record and manage incoming service requests and enquiries
• Respond to queries by email, phone or internal ticketing systems
• Update records and maintain accurate service desk information
• Help resolve basic technical or administrative issues
• Escalate more complex requests to the appropriate team
• Monitor outstanding tickets and follow up on progress
• Support colleagues and contribute to smooth day-to-day operations

Connaissances

Communication

Organised

Attention to detail

Problem solving

Independence

Description du poste

Apply4U | Human-Assisted AI Job & Recruitment Platform is seeking a Remote Service Desk Administrator to support daily service desk operations, manage incoming requests and help ensure queries are handled efficiently. This role is ideal for someone who is organised, enjoys helping people and is comfortable using computers and business systems.

Previous IT experience is beneficial but not essential; candidates with backgrounds in administration, customer service, helpdesk, or call centres are