Remote Service Designer (6-Month Contract)

Yolk Recruitment Ltd; Cardiff; On-site; GBP 42,000 - 44,000; Full time

Job summary

Yolk Recruitment is seeking a Service Designer to join our Digital, Data and Technology team in Wales. This remote, fixed-term role (6 months) offers the chance to design and improve services for social care and early years sectors across Wales, working with Agile teams and service design leads.

You will focus on understanding users, creating artefacts, facilitating workshops, and ensuring accessibility and inclusion.

Qualifications

• Design services around genuine user needs.
• Creating user journeys, service blueprints, prototypes and service flows.
• Using research, data and user insight to shape and refine services.
• Working collaboratively in Agile, multidisciplinary teams.
• Facilitating workshops and engaging with users and stakeholders.
• Working within constraints while being confident to challenge assumptions.
• Communicating effectively with both technical and non-technical audiences.
• Designing inclusive, accessible and usable services.

Responsibilities

• Champion and embed User-Centred Design across teams.
• Design and improve end-to-end digital and non-digital services.
• Understand user needs and use research and insight to inform design decisions.
• Create service design artefacts including user journeys, service blueprints, service flows and prototypes.
• Facilitate workshops, co-design sessions and stakeholder discussions.
• Work closely with user researchers, content teams, developers and business stakeholders.
• Test and iterate designs with different audiences.
• Identify opportunities to improve user experience, service quality and efficiency.
• Support services through the full lifecycle and help ensure they are accessible, inclusive and meet relevant standards.
• Share good practice and contribute to service design patterns and approaches.

Skills

User-Centred Design

User research

Agile teams

Facilitation

Stakeholder engagement

Prototype design

Accessible design

Tools

HTML/CSS prototyping

Job description

Yolk Recruitment is seeking a Service Designer to join our Digital, Data and Technology team in Wales. This remote, fixed-term role (6 months) offers the chance to design and improve services for social care and early years sectors across Wales, working with Agile teams and service design leads.

You will focus on understanding users, creating artefacts, facilitating workshops, and ensuring accessibility and inclusion.