Remote Service Architecture Leader | Digital Transformation

AtkinsRéalis; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

AtkinsRéalis is seeking a Service Management Leader in London to shape and deliver complex service architectures and management capabilities. You will advise across ITIL4 disciplines, lead multi‑partner teams, and ensure high performance across client programmes.

The role emphasizes strong stakeholder engagement, roadmap creation, and proactive service design, delivery, and assurance across diverse IT environments.

Qualifications

• Specialisation in assessing design needs across the service portfolio, providing guidance across all services, and ensuring service standards are designed and delivered in alignment with business needs.
• Expertise in creating high quality roadmaps and plans in relation to the full-service portfolio, tracking and reporting to stakeholders on changes and progress.
• Evidence of producing service case studies and having published some relevant papers/articles or delivered talks.
• Background in ownership of service performance and health data, identification of performance issues, completion of root cause analyses, driving identification of remediations and implementation of fixes.
• Proficiency in monitoring service performance, identifying underlying trends and working at a mid-organisational level to identify & implement creative solutions to remediate issues.
• Comprehensive understanding of the ITIL framework, ideally ITIL4 Practice Manager qualified.

Responsibilities

• Contribute to win work: understand requirements, lead and support proposal development in relation to both internal and external customer demand.
• Deliver increased awareness of, engagement with, and adoption of Service Management capabilities across AtkinsRéalis and our customers.
• Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met.
• Provide regular updates on task and service performance and respond to customer enquiries and concerns.
• Subject Matter Expertise: Advisory services across the whole range of Service Management, Service Architecture and Service Design to internal teams and customers.
• Service Assurance: provide assurance to new service architectures and designs; undertake assurance of existing service practices, processes and capabilities.
• Technical and Team Leadership: lead teams with mixed responsibilities including customers and partner organisations; coaching, mentoring, and technical leadership in a service management / architecture environment.

Skills

Service Management

ITIL4

Stakeholder engagement

Team leadership

Problem solving

Education

ITIL4 Practitioner / Manager qualification

Job description

AtkinsRéalis is seeking a Service Management Leader in London to shape and deliver complex service architectures and management capabilities. You will advise across ITIL4 disciplines, lead multi‑partner teams, and ensure high performance across client programmes.

The role emphasizes strong stakeholder engagement, roadmap creation, and proactive service design, delivery, and assurance across diverse IT environments.