Service Architect

slihrms; Cheltenham; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

AtkinsRéalis in the United Kingdom seeks a Senior Service Management professional to lead advisory services across the full range of ITIL-based practices and service architectures. You will drive collaborative stakeholder engagement, mentor teams, and assure new service designs while aligning with business goals.

The role emphasizes flexible and hybrid working, with focus on delivering strategic roadmaps and performance improvements across complex client portfolios.

Qualifications

• Specialisation in assessing design needs across the service portfolio, providing guidance across all services, and ensuring service standards are designed and delivered in alignment with business needs.
• Expertise in creating high quality roadmaps and plans in relation to the full-service portfolio, tracking and reporting to stakeholders on changes and progress.
• Evidence of producing service case studies and having published some relevant papers/articles or delivered talks.
• Background in ownership of service performance and health data, identification of performance issues, completion of root cause analyses, driving identification of remediations and implementation of fixes.
• Proficiency in monitoring service performance, identifying underlying trends and working at a mid-organisational level to identify & implement creative solutions to remediate issues.
• Comprehensive understanding of the ITIL framework, ideally ITIL4 Practice Manager qualified.

Responsibilities

• Contribute to win work: understand requirements, lead and support proposal development in relation to both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Management capabilities across AtkinsRéalis and our customers.
• Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on task and service performance and respond to customer enquiries and concerns.
• Subject Matter Expertise: Responsible for providing advisory services across the whole range of Service Management, Service Architecture and Service Design both internally and to our customers.
• Service Assurance: Responsible for providing assurance to new service architectures and designs. Able to undertake assurance of existing service practices, processes and capabilities.
• Technical and Team Leadership: Able to lead team with mixed responsibilities including members from our customers and partner organisations; providing coaching, mentoring, pastoral care and technical leadership, in a service management / architecture environment.

Skills

ITIL4 Practices

Service Management

Stakeholder Engagement

Strategic Thinking

Leadership

Architecture

Tools

TOGAF

VeriSM

COBIT

IT4IT

SIAM

Job description

Job Description

Overview

Leading the edge of transformation. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions.We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So, talk to us about what's ideal for you - from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us.Our clients need our help to move into the future whilst keeping business as usual and wider change programmes running efficiently. To succeed, our customers require expert delivery and support. In this role, soft-skills, strong stakeholder communication and influencing ability along with proven service and solution delivery skills will pay equal measure.

Your role

• Contribute to win work: understand requirements, lead and support proposal development in relation to both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Management capabilities across AtkinsRéalis and our customers.
• Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on task and service performance and respond to customer enquiries and concerns.
• Subject Matter Expertise: Responsible for providing advisory services across the whole range of Service Management, Service Architecture and Service Design both internally and to our customers.
• Service Assurance: Responsible for providing assurance to new service architectures and designs. Able to undertake assurance of existing service practices, processes and capabilities.
• Technical and Team Leadership: Able to lead team with mixed responsibilities including members from our customers and partner organisations; providing coaching, mentoring, pastoral care and technical leadership, in a service management / architecture environment.

About you

• Specialisation in assessing design needs across the service portfolio, providing guidance across all services, and ensuring service standards are designed and delivered in alignment with business needs.
• Expertise in creating high quality roadmaps and plans in relation to the full-service portfolio, tracking and reporting to stakeholders on changes and progress.
• Evidence of producing service case studies and having published some relevant papers/articles or delivered talks.
• Background in ownership of service performance and health data, identification of performance issues, completion of root cause analyses, driving identification of remediations and implementation of fixes.
• Proficiency in monitoring service performance, identifying underlying trends and working at a mid-organisational level to identify & implement creative solutions to remediate issues.
• Comprehensive understanding of the ITIL framework, ideally ITIL4 Practice Manager qualified.

With a good mix of the following:

• Articulate with a passion for supporting and driving digital change.
• Persuasive and politically astute; able to collaborate with and positively influence stakeholders.
• Strategic enterprise and business awareness; able to identify a client's strategic intent and create enabling service architectures.
• Ability to analyse, collate, structure and organise data to find the best service solution to ensure manageability and maintainability.
• Good general consulting skills (structured thinking, effective report writing and presentations, and strong stakeholder engagement).
• Highly developed soft skills; leadership, collaboration, inclusion, diversity, equality and a people first attitude.
• Familiarity with additional frameworks or standards related to subject matter area (i.e. ISO 2000, VeriSM, COBIT, TOGAF, IT4IT & SIAM models with complex support infrastructure and supply chain).

Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of c