Remote Senior Customer Service Advisor

ESSENTIAL EMPLOYMENT LTD; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading employment agency is seeking a Senior Customer Service Advisor in London. This temporary role offers £16.37 per hour and involves providing guidance on housing management issues via phone and email. Candidates should have strong customer service skills and experience in managing queries effectively. The position requires collaboration with internal teams to ensure positive outcomes.

Qualifications

• Experience in a customer service role.
• Ability to manage customer interactions effectively.
• Knowledge of housing management issues is a plus.

Responsibilities

• Provide advice and guidance to customers on housing management issues.
• Triage housing queries and complete referrals.
• Use MRI Orchard to manage customer records.
• Resolve queries efficiently in line with policies.
• Collaborate with teams to support residents.

Skills

Customer service skills

Effective communication

Problem-solving

Collaboration

Tools

MRI Orchard

Job description

Overview

Senior Customer Service Advisor needed paying £16.37 per hr, ref 5276754. Full time hours on a temporary basis.

Key Responsibilities

• Provide advice and guidance to customers via telephone and email on a wide range of housing management issues, including tenancy queries.
• Triage housing advice queries and complete duty referrals where appropriate.
• Use MRI Orchard to manage customer interactions and maintain accurate records.
• Ensure queries are resolved efficiently and in line with housing policies and procedures.
• Work collaboratively with internal teams and external partners to support positive outcomes for residents.

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.