Remote SaaS Support Specialist (UK-Based)
Jobgether
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Benefits offered by this job
Job summary
Jobgether is seeking a Customer Support Agent based in the United Kingdom to deliver excellent service for a SaaS platform focused on sales outreach automation. You will assist an international user base via live chat and email, guide onboarding, troubleshoot issues, and relay customer feedback to Product and Engineering in a fast-paced remote environment.
Ideal candidates have 2+ years in customer support, strong English, and experience with ticketing tools.
Qualifications
- 2+ years of professional customer support experience.
- Advanced written English (C1) and strong communication skills.
- Familiarity with Intercom, Zendesk, Jira, Salesforce or similar.
- Excellent organizational and time-management abilities.
- Strong ownership, accountability and problem-solving mindset.
- Availability to work 4:00 PM–12:00 AM Kyiv time, Mon–Fri (with some weekends).
- Experience in SaaS and distributed international teams is a plus.
Responsibilities
- Respond to inquiries via live chat and email with prompt, clear solutions.
- Troubleshoot issues, investigate problems, and escalate bugs.
- Guide new users through onboarding and feature usage.
- Represent the voice of the customer to Product and Engineering.
- Collaborate with Customer Support, Product, and Engineering in a remote setting.
- Maintain high professionalism and customer satisfaction.
- Manage multiple requests with accuracy and attention to detail.
Skills
Tools
Job description
Jobgether is seeking a Customer Support Agent based in the United Kingdom to deliver excellent service for a SaaS platform focused on sales outreach automation. You will assist an international user base via live chat and email, guide onboarding, troubleshoot issues, and relay customer feedback to Product and Engineering in a fast-paced remote environment.
Ideal candidates have 2+ years in customer support, strong English, and experience with ticketing tools.
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