Remote SaaS Implementation Consultant & Trainer

Hammer Technologies Pty Ltd; Manchester; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible WFH arrangements

Co-working space in Manchester

Generous training budget & career maps

Birthday Leave

Work Anniversary Rewards

Team Tune-Up Workshops

Employer-funded travel across UK/EU

Job summary

HammerTech is seeking an Implementation Consultant to join our team in Manchester. You will become a HammerTech expert, configuring implementations, managing projects, and delivering training to clients.

You will also provide ongoing support, maintain our knowledge base, and contribute to continuous process improvements across HammerTech. Remote and in-person work options are available to support a balanced work culture.

Qualifications

• 1–3 years of SaaS experience and involvement in implementation and rollout of a SaaS-based application.
• Tertiary qualifications in IT or equivalent commercial experience.
• Experience in supporting development and delivery of training programs.
• Experience in business process improvement is desirable.
• Familiarity with building/construction or related industry is preferred but not essential.
• Experience in change management is advantageous.

Responsibilities

• Configure software to meet requirements from the implementation concept design.
• Assist in project work and manage stakeholder expectations during implementation.
• Provide status reporting to internal management and clients.
• Generate and deliver training materials and schedules; train clients.
• Support knowledge base maintenance and ongoing HammerTech processes.
• Provide phone and email support and technical assistance to clients.
• Identify problems, investigate causes, and propose solutions.
• Become an expert in HammerTech applications and related tools.
• Undertake other duties as required.

Skills

SaaS experience

Implementation

Training program development

Project management

Customer service

Communication skills

Organizational skills

Change management

Education

IT-related degree

Job description

HammerTech is seeking an Implementation Consultant to join our team in Manchester. You will become a HammerTech expert, configuring implementations, managing projects, and delivering training to clients.

You will also provide ongoing support, maintain our knowledge base, and contribute to continuous process improvements across HammerTech. Remote and in-person work options are available to support a balanced work culture.