Construction Tech Support Specialist

Hammer Technologies Pty Ltd; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible WFH arrangements

Co-working space in Manchester

Generous training budget

Birthday Leave

Work Anniversary Rewards

Team Tune-Up Workshops

Employer-funded travel (UK/Europe)

Career growth opportunities

Job summary

HammerTech in Manchester is seeking a Customer Support Consultant to become the customer-facing expert. You will handle phone and email support, troubleshoot issues, and provide customers with basic training.

You are the conduit between customers and internal teams, ensuring timely resolution and satisfaction. Join a growing team in a hybrid work model and collaborate with product and development to drive improvements.

Qualifications

• Customer support/help desk experience for a software company or equivalent.
• Experience in product software support or application support.
• Analytical problem-solver with troubleshooting login issues and user-process issues.
• Experience in process improvement and configuration/implementation of software solutions.
• Excellent written and verbal communication skills.
• Strong problem-solver with a can-do attitude.
• Motivated self-starter who takes initiative.
• Able to suggest process improvements and manage priorities.
• Experience in construction or related industry preferred but not essential.

Responsibilities

• Provide general phone and email support to our customers.
• Provide more advanced technical assistance and solutions as required.
• Identify problems, investigate causes and recommend solutions.
• Collaborate with Development to resolve system bugs and glitches.
• Communicate customer feedback to Product about features and improvements.
• Assist in configuring, updating and managing client systems.
• Update online support articles as required.
• Participate in ad hoc project work.
• Pursue continuous improvement activities.
• Perform other duties as required.

Skills

Customer support

Phone & email support

Technical troubleshooting

Product software support

Problem solving

Process improvement

Communication skills

Self-starter

Team collaboration

Job description

HammerTech in Manchester is seeking a Customer Support Consultant to become the customer-facing expert. You will handle phone and email support, troubleshoot issues, and provide customers with basic training.

You are the conduit between customers and internal teams, ensuring timely resolution and satisfaction. Join a growing team in a hybrid work model and collaborate with product and development to drive improvements.