Remote SaaS Customer Support Specialist

Noplacelike; United Kingdom; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Full support and training

Friendly team atmosphere

Job summary

Noplacelike is seeking a Customer Support Representative to join our friendly, remote-first team. The ideal candidate will have at least 3 years of experience in SaaS customer support and excel at communication and relationship-building with customers.

This role involves assisting customers through various channels and helping them maximize our platform's use. The salary range for this position is £32,000-£34,000 per year, with a focus on creating an amazing customer experience.

Qualifications

• Minimum 3 years experience in a SaaS customer support role.
• Ability to communicate confidently in English.
• Experience working remotely and collaborating across time zones.

Responsibilities

• Assist customers via chat, email, video, and calls.
• Guide customers through features and best practices.
• Build strong relationships and understand customer goals.
• Review and enhance AI support responses.
• Collaborate with teammates for customer happiness.

Skills

Communication skills

Tech-savviness

Empathy

Time management

Team collaboration

Job description

Noplacelike is seeking a Customer Support Representative to join our friendly, remote-first team. The ideal candidate will have at least 3 years of experience in SaaS customer support and excel at communication and relationship-building with customers.

This role involves assisting customers through various channels and helping them maximize our platform's use. The salary range for this position is £32,000-£34,000 per year, with a focus on creating an amazing customer experience.