Remote Resource Planner (12-Month) — Drive Client Onboarding

Health Partners Group; Leeds; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension

Life Assurance

25 days annual leave

Birthday day off

Gym discount

Job summary

Health Partners invites applications for a Resource Planner on a 12-month fixed-term contract. This remote UK role supports nationwide service delivery, allocating resources and coordinating site visits to meet client needs.

You will work in a collaborative team, use our scheduling portal, and maintain records while upholding GDPR and confidentiality. 37.5 hours per week with a salary of £24,784.50. We offer flexible working within UK time zones and opportunities for professional development.

Qualifications

• Strong organisational skills with the ability to prioritise tasks.
• Excellent attention to detail.
• Team player with strong communication skills (written and verbal).
• Proficiency in IT including databases, Outlook, Word and basic Excel.
• Proactive and initiative-driven approach to work.
• Passion for delivering exceptional customer service.

Responsibilities

• Work within a collaborative team to identify and plan efficient service delivery on a national scale, ensuring our clients receive the best possible experience.
• Allocate resources (both people and equipment) using our team scheduling portal.
• Support customers via phone and email, coordinating site visits and preparing schedules to meet their needs.
• Liaise with customer coordinators, ensuring schedules are completed on time and escalating any issues as needed.
• Compile attendance and activity reports to meet client requirements.
• Assist with raising monthly invoice requisitions, ensuring accuracy and timeliness.
• Manage escalated cases from our national screening staff, liaising with case management and clinical teams to resolve issues.
• Update records and take appropriate actions in line with escalation outcomes.
• Act in line with our company’s values and uphold the highest standards of professionalism, ethics, and confidentiality.
• Ensure sensitive personal information is handled in compliance with legal and regulatory requirements, including GDPR.

Skills

Organisational skills

Attention to detail

Team player

IT proficiency

Customer service

Tools

Databases

Outlook

Word

Excel

Office 365

Job description

Health Partners invites applications for a Resource Planner on a 12-month fixed-term contract. This remote UK role supports nationwide service delivery, allocating resources and coordinating site visits to meet client needs.

You will work in a collaborative team, use our scheduling portal, and maintain records while upholding GDPR and confidentiality. 37.5 hours per week with a salary of £24,784.50. We offer flexible working within UK time zones and opportunities for professional development.