Reservation Services Coordinator

Blue Magnolias; Manchester; Remote; GBP 24,000 - 30,000; Full time

Job summary

Blue Magnolias is seeking an organized and customer-focused Reservations Services Coordinator to help clients research options, coordinating reservations, and managing booking details. You will communicate clearly, pay close attention to detail, and provide professional support throughout the reservation process, from inquiry to final confirmation, while maintaining accurate records and timely follow-ups.

The role is 100% remote with onboarding, training, and ongoing professional development in

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable using email, online systems, and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Skills

Communication

Organization

Customer focus

Email/Online tools

Research & problem solving

Multitasking

Customer service experience

Job description

We are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details.

This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation informationAssist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Qualifications

Strong written and verbal communication skills

Excellent organization and attention to detail

Customer-focused and professional

Comfortable using email, online systems, and web-based platforms

Strong research and problem-solving abilities

Ability to manage multiple requests and deadlines

Previous customer service, hospitality, reservations, or administrative experience is helpful but not required

Position Highlights

• 100% remote work environment
• Comprehensive onboarding and training
• Ongoing professional development
• Access to professional tools and resources
• Continuing education opportunities
• Supportive team environment