Remote Reservations Concierge Specialist

Sweetepictravels; Darley Dale; Remote; GBP 22,000 - 30,000; Full time

Job summary

Sweetepictravels is seeking a detail-focused Reservation Services Coordinator to help clients research options, coordinate reservations, and manage booking details. You will communicate clearly, stay organized, and provide professional client support throughout the reservation process.

Responsibilities include handling inquiries, researching accommodations and transport, confirming details, and updating clients with important information.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable using email, online systems, and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service or administrative experience is helpful but not required.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Skills

Written communication

Verbal communication

Organization

Attention to detail

Customer-focused

Email proficiency

Research skills

Multitasking

Customer service experience

Job description

Sweetepictravels is seeking a detail-focused Reservation Services Coordinator to help clients research options, coordinate reservations, and manage booking details. You will communicate clearly, stay organized, and provide professional client support throughout the reservation process.

Responsibilities include handling inquiries, researching accommodations and transport, confirming details, and updating clients with important information.