Remote-Ready Service Delivery Engineer for Rail Tech

Kontron; Greater London; Hybrid; GBP 50,000 - 67,000; Full time

Benefits offered by this job

Hybrid working environment

Office in Paddington, London

Travel up to 20%

Competitive compensation and benefits

Job summary

Kontron Transportation is seeking a Service Delivery Engineer for our London area role. You will provide technical expertise across telecom systems, support incident handling, and drive service improvements in a remote-friendly, hybrid setup.

Ideally you hold a Master’s in a relevant field and have experience with GSM-R, 4G/5G FRMCS, and rail IT environments. UK work rights are required; occasional night/on-call work and travel may be required.

Qualifications

• Master's degree or equivalent in telecommunications, network engineering, computer science or a related technical field.
• Proven experience in technical support, service delivery, systems integration or a similar customer-facing engineering role.
• In-depth technical knowledge across GSM-R, 4G/5G FRMCS, transmission and virtualisation.
• Good understanding of railway and IT environments, incident investigation, corrective actions, deployment and validation methods.
• Excellent written and verbal English language skills.
• Right to work in the UK.

Responsibilities

• Investigate, diagnose and troubleshoot reported technical faults, identify root causes and implement corrective actions to restore service as quickly as possible.
• Provide timely technical updates to customers and internal stakeholders throughout the incident lifecycle, ensuring issues are managed in line with SLAs.
• Analyse incident trends, identify recurring problems and recommend preventive measures to improve service reliability and performance.
• Validate service restoration, document investigation findings and maintain accurate incident records and knowledge-base articles.
• Support the technical planning, preparation and implementation, including new customer deployments, network expansions, equipment installations and service upgrades.
• Coordinate technical activities with Project Managers, Engineering, R&D, PLM, Pre-Sales and external suppliers to resolve technical issues and deliver projects successfully.

Skills

GSM-R

4G/5G FRMCS

Network engineering

Railway IT environments

English proficiency

Education

Master's degree in Telecommunications/CS

Job description

Kontron Transportation is seeking a Service Delivery Engineer for our London area role. You will provide technical expertise across telecom systems, support incident handling, and drive service improvements in a remote-friendly, hybrid setup.

Ideally you hold a Master’s in a relevant field and have experience with GSM-R, 4G/5G FRMCS, and rail IT environments. UK work rights are required; occasional night/on-call work and travel may be required.