Service Delivery Coordinator – Rail & Transport Tech

Hitachi Automotive Systems Americas, Inc.; London Borough of Brent; On-site; GBP 28,000 - 42,000; Full time

Job summary

Hitachi Rail GTS UK Limited is seeking a Service Delivery Support to join the Services team. Based onsite at Neasden, you will manage customer service requests across the TfL signalling portfolio and related activities, ensuring timely and accurate processing while coordinating with internal and external stakeholders.

The role requires strong customer service skills, cross-functional collaboration, and experience with Jira, Oracle, and Excel.

Qualifications

• Experience in a services environment with customer/stakeholder management.
• Ability to collaborate across multi-disciplinary teams in a fast-paced setting.
• Project management ability and experience in warehouse/field service environments.

Responsibilities

• Process customer RFQs including supplier quotations, calculation of UK price and updates of JIRA.
• Ensure all JIRA records associated with the delivery of services are updated.
• Process customer Log Analysis Requests, confirming receipt and KPI details and assign to relevant stakeholder.
• Manage data transfer of required Log Analysis files from customer source to relevant stakeholder.
• Provide interim and final reports to support the process and handle related queries.
• Support Technical Responses and Queries by receiving requests and assigning to stakeholders.
• Liaise with customers and internal stakeholders for queries and updates.
• Support preparation of UK proposals to customers.
• Use IT systems (e.g., Oracle) to process services and receipt of invoices.
• Support material for Customer Period Performance Reports and other internal reporting requirements.
• Attend and contribute to internal and customer meetings.
• Liaise with customers and internal stakeholders for spares/repairs requests and enquiries.
• Maintain up-to-date JIRA records for S&R and FRACAS and tracking for logistics.

Skills

Service delivery

Stakeholder management

Cross-functional work

Project management

Jira

Excel

Oracle

Tools

Oracle

Excel

Job description

Hitachi Rail GTS UK Limited is seeking a Service Delivery Support to join the Services team. Based onsite at Neasden, you will manage customer service requests across the TfL signalling portfolio and related activities, ensuring timely and accurate processing while coordinating with internal and external stakeholders.

The role requires strong customer service skills, cross-functional collaboration, and experience with Jira, Oracle, and Excel.