Hybrid Rail Telecoms Service Delivery Engineer

Kontron Transportation GmbH; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Office in Paddington, London

Travel up to 20%

Job summary

Kontron Transportation is seeking a Service Delivery Engineer to provide technical expertise across telecoms solutions including GSM-R, 4G/5G, and IT networking. You will investigate incidents, coordinate with multiple teams, and deliver reliable services for global rail operators.

The role requires a Master’s degree or equivalent, strong English language skills, and eligibility to work in the UK. Travel up to 20% and a hybrid working setup in London are available, with opportunities for growth

Qualifications

• Master's degree or equivalent in telecommunications, network engineering, computer science or a related technical field.
• Proven experience in technical support, service delivery, systems integration or a similar customer-facing engineering role.
• In-depth technical knowledge across telecoms, including GSM-R, 4G/5G (PS-LTS / FRMCS), transmission and virtualization.
• Good understanding of railway and IT environments, incident investigation, corrective actions, deployment and validation methods.
• Excellent written and verbal English language skills.
• Right to work in the UK

Responsibilities

• Investigate, diagnose and troubleshoot reported technical faults, identify root causes and implement corrective actions to restore service as quickly as possible.
• Provide timely technical updates to customers and internal stakeholders throughout the incident lifecycle, ensuring issues are managed in line with SLAs.
• Analyse incident trends, identify recurring problems and recommend preventive measures to improve service reliability and performance.
• Validate service restoration, document investigation findings and maintain accurate incident records and knowledge-base articles.
• Support the technical planning, preparation and implementation, including new customer deployments, network expansions, equipment installations and service upgrades.
• Review technical specifications, customer requirements, network designs and implementation documentation to ensure solutions meet agreed requirements.
• Perform equipment configuration, system integration, installation, migration, upgrades and commissioning activities.
• Develop and execute implementation plans, test procedures, acceptance criteria and rollback plans to minimise service disruption and implementation risk.
• Support project handover to operational support teams, ensuring that technical documentation is complete and up to date.

Skills

Proven experience in technical support

Service delivery expertise

Systems integration

English language skills

Education

Master's degree or equivalent in telecommunications, network engineering, computer science or related technical field

Job description

Kontron Transportation is seeking a Service Delivery Engineer to provide technical expertise across telecoms solutions including GSM-R, 4G/5G, and IT networking. You will investigate incidents, coordinate with multiple teams, and deliver reliable services for global rail operators.

The role requires a Master’s degree or equivalent, strong English language skills, and eligibility to work in the UK. Travel up to 20% and a hybrid working setup in London are available, with opportunities for growth