UK Rail Telecom: Service Delivery Engineer

Kontron Transportation UK Ltd.; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid working environment

Travel up to 20%

Job summary

Kontron Transportation UK Ltd. is seeking a Service Delivery Engineer to provide technical support across GSM-R, 4G/5G, and IT environments for international rail projects.

You will diagnose incidents, coordinate with R&D, PLM, and field teams, and ensure service continuity while working in a hybrid London-based setting. The role requires strong English communication, a Master’s-level technical background, and readiness to participate in night-time operations and an on-call rota, with travel to

Qualifications

• Master's degree or equivalent in telecommunications, network engineering, computer science or a related technical field.

Responsibilities

• Investigate, diagnose and troubleshoot reported faults; identify root causes and implement corrective actions.
• Provide timely technical updates to customers and internal stakeholders throughout the incident lifecycle.
• Analyze incident trends and recommend preventive measures to improve service reliability.
• Validate service restoration and document investigation findings in knowledge base articles.
• Coordinate technical activities with customers and third-party providers to ensure effective fault resolution and project delivery.
• Monitor system performance and service stability after deployments and incidents.

Skills

GSM-R knowledge

4G/5G knowledge

Incident investigation

English proficiency

UK work eligibility

Education

Master's degree in telecommunications, network engineering or related field

Job description

Kontron Transportation UK Ltd. is seeking a Service Delivery Engineer to provide technical support across GSM-R, 4G/5G, and IT environments for international rail projects.

You will diagnose incidents, coordinate with R&D, PLM, and field teams, and ensure service continuity while working in a hybrid London-based setting. The role requires strong English communication, a Master’s-level technical background, and readiness to participate in night-time operations and an on-call rota, with travel to