Hybrid Customer Success & Sales Enablement

Apogee; Bristol; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Paid days off for voluntary work

Life assurance

Discounted Gym Membership

Employee social events

Job summary

Apogee is looking for a Sales Support & Customer Executive to facilitate a smooth customer journey from onboarding to support. Your role involves managing customer queries, producing KPI reports, and coordinating with sales teams to ensure quality insights.

You will enjoy flexible working arrangements, including the option to work from home part of the week and potential travel to London monthly for meetings. Join Apogee's proactive team and contribute to a customer-first culture.

Qualifications

• Experience in Sales Support or Customer Success roles in a B2B environment.
• Ability to manage customer queries and escalations effectively.
• Skilled in producing reports using CRM systems and internal data.

Responsibilities

• Manage and respond to customer queries in a professional manner.
• Produce accurate KPI and usage reports.
• Support the creation of customer proposals with structured data.

Skills

Sales Support

Customer Operations

Account Management Support

B2B environment experience

CRM systems (Salesforce, HubSpot)

Excel for reporting

Job description

Apogee is looking for a Sales Support & Customer Executive to facilitate a smooth customer journey from onboarding to support. Your role involves managing customer queries, producing KPI reports, and coordinating with sales teams to ensure quality insights.

You will enjoy flexible working arrangements, including the option to work from home part of the week and potential travel to London monthly for meetings. Join Apogee's proactive team and contribute to a customer-first culture.