Sales Support & Customer Executive

Apogee; Maidstone; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday

Enhanced family benefits

Paid voluntary work days

Staff Reward Scheme

Life assurance 4 x salary

Sponsorship for development

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Social events and recognition

HP Employee discounts

Job summary

A leading technology provider in Maidstone is seeking a proactive Sales Support & Customer Executive. This role serves as a vital link between the sales team and clients, handling customer queries and supporting sales processes with data insights. Candidates should possess strong communication skills and familiarity with CRM systems and Excel. The position offers flexible work arrangements and various employee benefits, making this an exciting opportunity for those looking to advance their careers in a supportive environment.

Qualifications

• Proficient in CRM systems and Excel.
• Able to build rapport with internal and external stakeholders.
• Measured approach to documentation and reporting.

Responsibilities

• Manage and resolve customer queries professionally.
• Run KPI reports for sales insights.
• Oversee workflow of new deals for seamless onboarding.
• Prepare documentation to support the sales cycle.
• Identify process bottlenecks and improve operations.

Skills

Communication

Detail-oriented

Tech-savvy

Resilience

Experience in Sales Support

Curiosity about AI

Tools

CRM systems (Salesforce, HubSpot)

Excel

Job description

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

Are you the "operational glue" that keeps high-performing Sales teams together?

We are looking for a proactive, data-savvy, and customer-centric Sales Support & Customer Executive to act as a vital link between our sales team and our valued clients. If you thrive in a fast-paced environment where you can juggle analytical reporting with relationship management, this is the role for you.

As a Sales Support & Customer Executive, you won’t just be "handling admin." You will be the go to for suporting our Account Excutives and our customers journey. You will empower our Account Directors with the data they need to win deals, ensure new customers are onboarded flawlessly, and act as a professional problem-solver for any challenges that arise.

What You Will Do

• Be the Expert Voice: Manage and resolve customer queries with a professional, "can-do" attitude.
• The Power of Data: Run KPI and usage reports (MIF) to provide insights that drive sales proposals and business decisions.
• Smooth Onboarding: Oversee the workflow of new deals, ensuring every internal department is aligned and the customer experience is seamless.
• Sales Enablement: Support the sales cycle by preparing documentation and covering for Account Executives to ensure no ball is ever dropped.
• Process Improvement: Identify bottlenecks and work with internal teams to make our operations even sharper.

Hours of work Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.This role also offers flexibility to work from home, typically two days per week for a five-day working week once training is completed

Travel to London for training and meetings are required on a monthly basis - (travel paid for by the company).

SKILLS AND EXPERIENCE REQUIRED

• Be a Natural Communicator: Able to build rapport with anyone, from internal tech teams to external stakeholders.
• Detail-Oriented: Take a "measure twice, cut once" approach to reporting and documentation.
• Tech-Fluent: Comfortable with CRM systems (Salesforce/HubSpot) and highly proficient in Excel.
• Resilient & Resourceful: Stay calm under pressure and take ownership of problems until they are solved.
• Experience: Background in Sales Support, Account Management, or Customer Operations; B2B experience is a strong advantage.
• We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

WHY JOIN APOGEE

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.

Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.