Remote Public Comment Routing Specialist

Hrs Talent Solutions; Exeter; Remote; GBP 43,000 - 46,000; Full time

Job summary

Hrs Talent Solutions is seeking a Public Comment Routing Assistant to operate remotely in the United Kingdom. This flexible role combines customer service and content moderation across online channels, with hourly pay and the option of full-time or part-time engagement.

You will review comments, provide approved public responses, and direct account-specific questions to private channels while maintaining clear, respectful communication.

Qualifications

• Routine tasks may include: Review new comments in assigned online channels.
• Identify a simple information request that has an approved public answer.
• Provide a correct link or next step when authorised.
• Move account-specific questions toward an approved private contact route.
• Avoid repeating personal details a commenter has posted publicly.
• Flag a complaint or moderation question for the responsible colleague.
• Record whether a response was given, referred or still awaits review.
• Check a follow-up comment before treating the thread as complete.

Responsibilities

• Review new comments in assigned online channels.
• Identify a simple information request that has an approved public answer.
• Provide a correct link or next step when authorised.
• Move account-specific questions toward an approved private contact route.
• Avoid repeating personal details a commenter has posted publicly.
• Flag a complaint or moderation question for the responsible colleague.
• Record whether a response was given, referred or still awaits review.
• Check a follow-up comment before treating the thread as complete.

Skills

Customer service

Written communication

Remote work

Job description

Hrs Talent Solutions is seeking a Public Comment Routing Assistant to operate remotely in the United Kingdom. This flexible role combines customer service and content moderation across online channels, with hourly pay and the option of full-time or part-time engagement.

You will review comments, provide approved public responses, and direct account-specific questions to private channels while maintaining clear, respectful communication.