Print Production Engineer

Apogee Corporation Ltd; Greater London; Remote; GBP 28,000 - 36,000; Full time

Job summary

Apogee Corporation Ltd is seeking an experienced Service Engineer for fully remote, home-based work across the UK. You will respond to service requests, diagnose faults, perform repairs on production printers and digital presses, and carry out preventative maintenance while collaborating with colleagues to resolve issues.

A strong customer-service focus is essential, with periodic office meetings for training.

Qualifications

• Experience of fixing production printers and digital presses – Ricoh, Konica Minolta, Xerox, Sharp, Canon.
• Experience in the office equipment industry.
• Technical skills with a strong electronic and mechanical background.
• Strong IT knowledge to network devices and set up scanning functions.
• Ability to provide first-class customer service with customer-facing experience.

Responsibilities

• Respond to customer service requests for repair of business equipment and production printers.
• Carry out fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts.
• Carry out preventative maintenance in line with manufacturer guidelines and service management recommendations.
• Collaborate with colleagues to resolve new or unusual faults.
• Invoke the call escalation process in a timely manner.
• Inform the customer on work carried out and secure acceptance of machine condition and performance.
• Carry out installation of equipment sold by the company and ensure the machine performs to the customer’s satisfaction.

Skills

Printer repair experience

Digital presses experience

Electrical/mechanical background

IT networking knowledge

Customer service experience

Job description

ABOUT US

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.

JOB DETAILS

To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.

• Respond to customer service requests for the repair of business equipment and production printers
• Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
• Work with colleagues to help overcome new or unusual faults
• Invoke the call escalation process in a timely manner
• Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.

SKILLS AND EXPERIENCE REQUIRED

• Experience of fixing production printers and digital presses - such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
• Experience in the office equipment industry
• Technical skills, with a strong electronic and mechanical background
• Strong IT knowledge with the ability to network devices and to set up scanning functions
• The ability to provide first class customer service with previous customer facing experience.

ENHANCED DBS:

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.