Remote Prescription Support Specialist

Alternaleaf; Greater London; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Generous Leave: 25 days + 8 bank hols

Pension Matching: Up to 5%

Work-from-home options

Growth opportunities across teams

Enhanced Maternity & Paternity Leave

Job summary

Montu UK in London is seeking a driven Prescription Support Coordinator to join its King's Cross team. You will review prescription requests, contact patients to discuss quantities and record preferences, and keep precise records across internal systems.

This fast-paced role emphasises accuracy, confidentiality and patient-focused communication, with a supportive, growing healthcare tech environment.

Qualifications

• Previous experience in administration, data entry, customer support or another process-driven role where accuracy is essential.
• Exceptional attention to detail and the ability to maintain concentration when completing repetitive, high-volume tasks.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• A practical, solutions-focused approach with the confidence to recognise when an issue needs escalating.
• Excellent written and verbal communication skills, with a friendly and professional approach to patient interactions.
• Confidence using computer systems, databases and spreadsheets, with the ability to learn new platforms quickly.
• A commitment to maintaining confidentiality and handling sensitive information appropriately.

Responsibilities

• Reviewing and processing a high volume of prescription requests, ensuring accuracy and adherence to established procedures.
• Contacting patients by telephone, email or messaging platforms to discuss alternative prescription quantities and accurately record their preferences.
• Maintaining accurate and up-to-date patient records across internal systems.
• Identifying discrepancies, unusual requests or queries requiring clinical input and escalating these to the appropriate pharmacist or prescriber.
• Working closely with clinical and operational colleagues to ensure prescription requests progress efficiently.
• Monitoring outstanding requests and following up where necessary to minimise delays to patient care.
• Following standard operating procedures (SOPs) and identifying opportunities to improve existing processes.
• Handling sensitive patient information confidentially and in accordance with GDPR.
• Delivering clear, professional and compassionate communication to patients.
• Working towards daily and weekly productivity and accuracy targets while maintaining high standards of quality.

Skills

Administration

Data entry

Customer support

Process-driven

Attention to detail

Communication skills

Tools

Databases

Spreadsheets

Job description

Montu UK in London is seeking a driven Prescription Support Coordinator to join its King's Cross team. You will review prescription requests, contact patients to discuss quantities and record preferences, and keep precise records across internal systems.

This fast-paced role emphasises accuracy, confidentiality and patient-focused communication, with a supportive, growing healthcare tech environment.