Remote Prescription Support Specialist

montu-uk; Camden Town; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Generous leave: 25 days + 8 holidays

Pension matching up to 5%

Work-from-home options

Cycle-to-work scheme

Job summary

Montu UK is seeking a motivated Prescription Support Coordinator to join our team in King's Cross, London. In this busy, process-driven role you will review prescription requests, contact patients about quantities, and ensure records are accurate while upholding GDPR and patient confidentiality.

You will collaborate with clinical and operational colleagues to keep processes running smoothly, meet daily productivity targets, and deliver a compassionate, professional patient experience in a

Qualifications

• Previous experience in administration, data entry, customer support or another process-driven role where accuracy is essential.
• Exceptional attention to detail and the ability to maintain concentration when completing repetitive, high-volume tasks.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• A practical, solutions-focused approach with the confidence to recognise when an issue needs escalating.
• Excellent written and verbal communication skills, with a friendly and professional approach to patient interactions.
• Confidence using computer systems, databases and spreadsheets, with the ability to learn new platforms quickly.
• A commitment to maintaining confidentiality and handling sensitive information appropriately.
• A proactive, reliable and adaptable approach to working within a growing business.

Responsibilities

• Reviewing and processing a high volume of prescription requests, ensuring accuracy and adherence to established procedures.
• Contacting patients by telephone, email or messaging platforms to discuss alternative prescription quantities and accurately record their preferences.
• Maintaining accurate and up-to-date patient records across internal systems.
• Identifying discrepancies, unusual requests or queries requiring clinical input and escalating these to the appropriate pharmacist or prescriber.
• Working closely with clinical and operational colleagues to ensure prescription requests progress efficiently.
• Monitoring outstanding requests and following up where necessary to minimise delays to patient care.
• Following standard operating procedures (SOPs) and identifying opportunities to improve existing processes.
• Handling sensitive patient information confidentially and in accordance with GDPR.
• Delivering clear, professional and compassionate communication to patients.
• Working towards daily and weekly productivity and accuracy targets while maintaining high standards of quality.

Skills

Administration

Data entry

Customer support

Attention to detail

Organisational skills

Problem solving

Communication

Confidentiality

Proactive approach

Tools

Databases

Spreadsheets

CRM software

IT systems

Job description

Montu UK is seeking a motivated Prescription Support Coordinator to join our team in King's Cross, London. In this busy, process-driven role you will review prescription requests, contact patients about quantities, and ensure records are accurate while upholding GDPR and patient confidentiality.

You will collaborate with clinical and operational colleagues to keep processes running smoothly, meet daily productivity targets, and deliver a compassionate, professional patient experience in a