Remote Post-Market Complaints Data Analyst

Carbon; Greater London; À distance; GBP 69 000 - 90 000; Temps partiel

Résumé du poste

Carbon is seeking a seasoned Complaints Data Analyst to join a global quality team. The role focuses on post-market surveillance, product quality monitoring, and regulatory compliance across a global medical device portfolio.

You will analyse complaints, identify trends, and deliver data-driven insights to support patient safety and continuous improvement initiatives. The position is remote and UK-based, for an initial 3-4 month assignment with an umbrella rate.

Qualifications

• Proven experience analysing complex datasets and translating findings into actionable insights.
• Prior experience working within a Medical Devices company is essential
• Advanced Excel skills with experience using statistical analysis tools such as Minitab and Power BI.
• Strong understanding of post-market surveillance, complaint handling, quality engineering, and risk management within regulated industries.
• Knowledge of medical device regulations and standards, including EU MDR 2017/745, ISO 13485, ISO 14971, and 21 CFR 820.
• Excellent communication and stakeholder management skills, across global cross-functional teams.
• Degree in a scientific/engineering/technical discipline with 5+ years of experience in quality engineering, data analytics, post-market surveillance, or similar regulated environment.

Responsabilités

• Lead monthly product quality monitoring activities using statistical methods to identify quality signals and performance concerns.
• Develop, maintain, and enhance Power BI dashboards to support quality monitoring and decision-making.
• Conduct detailed complaint investigations, trend analysis, and ad hoc data reviews for product improvement and risk mitigation.
• Support post-market surveillance activities including trending, product monitoring, and safety reporting requirements.
• Ensure compliance with quality management systems, complaint handling processes, and EU MDR trending obligations.
• Collaborate with cross-functional stakeholders to drive continuous improvement and support regulatory inspections and CAPA.

Connaissances

Advanced Excel

Statistical analysis

Data visualization

Stakeholder management

Regulatory understanding

Formation

Degree in scientific/engineering/technical discipline

Outils

Minitab

Power BI

Description du poste

Carbon is seeking a seasoned Complaints Data Analyst to join a global quality team. The role focuses on post-market surveillance, product quality monitoring, and regulatory compliance across a global medical device portfolio.

You will analyse complaints, identify trends, and deliver data-driven insights to support patient safety and continuous improvement initiatives. The position is remote and UK-based, for an initial 3-4 month assignment with an umbrella rate.