Remote Complaints Analyst (UK) – FS Regulatory Focus

Tate; United Kingdom; Remote; GBP 18,000 - 26,000; Full time

Job summary

Tate is seeking a Complaint Analyst to join a remote, UK-based team. The role focuses on investigating and resolving customer complaints, delivering robust outcomes and driving service improvements within a highly regulated environment.

Ideal candidates will have FCA awareness and experience in complaints handling, plus strong analysis, writing, and stakeholder collaboration skills. 35 hours per week, fully remote, 3-month temporary contract with potential extension or permanency.

Qualifications

• Experience investigating and resolving customer complaints or escalated issues.
• Strong analytical and problem-solving skills.
• Ability to assess evidence and make balanced decisions.
• Experience identifying process improvements and operational weaknesses.
• Excellent written communication, including drafting detailed responses.
• Knowledge of FCA complaint handling requirements.
• Experience producing complaint reporting or root cause analysis.

Responsibilities

• Investigate and resolve customer complaints and expressions of dissatisfaction through to conclusion.
• Deliver fair, robust and evidence-based complaint outcomes.
• Conduct detailed root cause analysis and identify opportunities for service improvement.
• Manage complex, sensitive and high-profile complaints, including vulnerable customer cases.
• Analyse complaint trends, process failures and control weaknesses.
• Support the implementation of corrective actions and continuous improvement initiatives.
• Contribute to management information, governance reporting and business forums.
• Work collaboratively with multiple stakeholders to improve customer outcomes and operational performance.

Skills

Analytical thinking

Problem solving

Written communication

Stakeholder management

Organisational skills

Reporting

FCA regulations

Job description

Tate is seeking a Complaint Analyst to join a remote, UK-based team. The role focuses on investigating and resolving customer complaints, delivering robust outcomes and driving service improvements within a highly regulated environment.

Ideal candidates will have FCA awareness and experience in complaints handling, plus strong analysis, writing, and stakeholder collaboration skills. 35 hours per week, fully remote, 3-month temporary contract with potential extension or permanency.