Regulatory Complaints & Quality Audit Specialist

Vision RT Ltd; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading MedTech firm in Greater London is seeking a Complaints Officer to assess and process complaints in a regulatory environment. The role requires strong analytical and administrative skills, with a solid understanding of medical device regulations and proficiency in Microsoft Office, especially Excel. Candidates should have a minimum of 2 years' experience with trend analysis and be fluent in English. Occasional travel may be required.

Qualifications

• 2 years’ experience with trend analysis.
• Fluent in written and spoken English.
• Advanced skills with MS Excel (e.g., Vlookup, pivot tables).
• Competent in Microsoft Office products.
• Strong administration skills and attention to detail.
• Analytical and problem-solving skills.
• Ability to work independently and prioritise and plan tasks.
• Demonstrates understanding of navigating medical device regulations and regulatory guidance.
• Qualified internal auditor with experience of performing audits to relevant standards.

Responsibilities

• Review and classify complaints against regulations and procedures.
• Investigate complaints and determine root cause.
• Liaise with Product Risk Management Team for risk assessments.
• Support internal and external audits.
• Act as an internal auditor for ISO standards.
• Participate in occasional travel as required.

Skills

Trend analysis

Fluent in English

Advanced Excel skills

Microsoft Office proficiency

Administration skills

Analytical skills

Problem-solving skills

Understanding medical device regulations

Strong attention to detail

Job description

A leading MedTech firm in Greater London is seeking a Complaints Officer to assess and process complaints in a regulatory environment. The role requires strong analytical and administrative skills, with a solid understanding of medical device regulations and proficiency in Microsoft Office, especially Excel. Candidates should have a minimum of 2 years' experience with trend analysis and be fluent in English. Occasional travel may be required.