Remote Payments Administrator (12-Month Contract)

EMEA3 Recruitment; Newcastle upon Tyne; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Remote working

35 hours per week

ASAP start

Job summary

Nationwide is seeking an Administrator for a 12-month contract to work within the Retail Payment team. The role is remote during training and then remote throughout the assignment, with a 9am–5pm schedule, Monday to Friday. You will support end-to-end payment operations, handle inquiries, and liaise with other banks to recover funds when needed.

We value accuracy, accountability, and strong communication. The team focuses on delivering excellent client outcomes in a highly regulated environment

Qualifications

• Ability to deliver accurate work on each task.
• Willingness to take on responsibility and be accountable.
• Good decision making and critical thinking.
• Excellent communication and listening skills with new processes.
• Strong organisational and time management to meet deadlines.
• Proven interpersonal skills to work with stakeholders.

Responsibilities

• Provide end-to-end support on payment operations with admin duties.
• Investigate to aid processes like payment recovery.
• Communicate with internal and external stakeholders about client payments.
• Handle queries and manage both telephony and back-office tasks.
• Review transactions to minimize customer impact during incidents.

Skills

Deliver accurate work

Take on responsibility

Decision making

Communication & listening

Organisational & time management

Interpersonal skills

Job description

Nationwide is seeking an Administrator for a 12-month contract to work within the Retail Payment team. The role is remote during training and then remote throughout the assignment, with a 9am–5pm schedule, Monday to Friday. You will support end-to-end payment operations, handle inquiries, and liaise with other banks to recover funds when needed.

We value accuracy, accountability, and strong communication. The team focuses on delivering excellent client outcomes in a highly regulated environment