Senior Payments Administrator (Fixed Term Contract)

Standard Bank Group; Douglas; On-site; GBP 27,000 - 36,000; Part time

Job summary

Standard Bank Offshore is seeking a Senior Payments Administrator on a 14-month fixed term contract. The role focuses on supporting daily payment operations, processing domestic and international payments, and maintaining high service levels within the Isle of Man operations team.

The ideal candidate has at least 3 years in banking, strong payment operations knowledge, and experience handling customer queries with a proactive risk management mindset.

Qualifications

• Secondary education required (A-Levels or equivalent).
• Minimum of 3 years' experience within a banking environment.
• Strong understanding of payment operations and banking processes.
• Experience handling customer queries and resolving operational issues.
• Knowledge of risk management, AML and KYC requirements would be advantageous.
• Process and validate domestic and international payment transactions accurately and within agreed service levels.
• Manage inward and outward payment queues, coordinating and prioritising team workloads.
• Support the investigation and resolution of payment-related queries and reconciliation issues.
• Deliver exceptional service to both internal and external stakeholders.
• Identify, investigate and elevate suspicious activity in line with AML/KYC requirements.
• Follow procedures and manage tasks; work well in a team; data analysis and data management; manual deal or trade processing; product related systems; project reporting; settlement systems.

Responsibilities

• Support daily payment operations and workflow management.
• Provide technical guidance to colleagues and maintain operational excellence.
• Assist with risk management and AML/KYC compliance.
• Investigate and resolve payment-related queries and reconciliation issues.
• Ensure timely processing of domestic and international payments.
• Prioritise workloads and coordinate team efforts.
• Deliver high-quality service to clients and stakeholders.
• Identify and escalate suspicious activities per policy.

Skills

Data Analysis

Data Management

Manual Deal or Trade Processing

Product Related Systems (Business Bank

Project Reporting

Settlement Systems

Team Working

AML/KYC knowledge

Education

Secondary education (A-Levels or equivalent)

Job description

Senior Payments Administrator (Fixed Term Contract)

• Part-time
• Business Segment: Group Functions

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

PLEASE NOTE:

• NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.
• This roleis a 14-month Fixed Term Contract

We're looking for a detail-oriented and proactive Senior Administrator, Payments to join our Operations team. This is an exciting opportunity for an experienced banking professional to play a key role in ensuring the smooth and efficient processing of payments while delivering an outstanding service experience to our clients and stakeholders.

As a Senior Administrator, Payments, you'll support daily payment operations, assist with workflow management, provide technical guidance to colleagues, and help maintain high standards of operational excellence and risk management.

Experience and Qualifications

• Secondary education (A-Levels or equivalent).
• Minimum of 3 years' experience within a banking environment.
• Strong understanding of payment operations and banking processes.
• Experience handling customer queries and resolving operational issues.
• Knowledge of risk management, AML and KYC requirements would be advantageous.
• Process and validate domestic and international payment transactions accurately and within agreed service levels.
• Manage inward and outward payment queues, helping to coordinate and prioritise team workloads.
• Support the investigation and resolution of payment-related queries and reconciliation issues.
• Deliver exceptional service to both internal and external stakeholders.
• Identify, investigate and elevate suspicious activity in line with AML and KYC requirements.
• Following Procedures
• Managing Tasks
• Team Working
• Data Analysis
• Data Management (Administration)
• Manual Deal or Trade Processing
• Product Related Systems (Business Banking)
• Project Reporting
• Settlement Systems

Closing Date

22 October 2026