Payment Operations Lead - Hybrid (12-Month Secondment)

Description This; Swindon; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Nationwide in Swindon is seeking a capable leader to head our busy Payment Operations team, delivering accurate processing, disputes handling, and customer enquiries while meeting regulatory and service standards. You’ll coach and develop your team, balance resources with stakeholders, drive improvements, and support change initiatives to enhance service delivery and operational effectiveness.

This is a 12-month secondment with hybrid working across the UK, with at least two days per week at

Job description

Nationwide in Swindon is seeking a capable leader to head our busy Payment Operations team, delivering accurate processing, disputes handling, and customer enquiries while meeting regulatory and service standards. You’ll coach and develop your team, balance resources with stakeholders, drive improvements, and support change initiatives to enhance service delivery and operational effectiveness.

This is a 12-month secondment with hybrid working across the UK, with at least two days per week at