Remote Part-Time Customer Care Agent (8-Week Contract)

TRP Recruitment Limited; Greater London; Remote; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive Base

Uncapped Commission

34 days holiday

Job summary

TRP Recruitment Limited is recruiting a part-time Customer Service Executive for an 8-week contract, working 3 days per week (Mon-Wed). The role is remote with training to be office-based in the first week, starting at the beginning of November.

You will deliver prompt, professional support across all channels, manage orders and records in Shopify and Gorgias, process refunds or exchanges, and contribute insights to improve customer experience for a fashion-homeware business.

Qualifications

• Proven customer service experience within e-commerce; fashion/homeware a plus.
• Proficient with Gorgias (essential) and Shopify (essential).
• Clear, friendly written and phone communication; calm under pressure and deadline-driven.
• Strong attention to detail and ownership mindset; comfortable triaging multiple tickets.
• Available 3 days per week for 8 weeks between November and December; able to work remotely.

Responsibilities

• Respond to customer enquiries via email, social, phone and live chat.
• Handle end-to-end service tasks: order processing, product queries, returns, exchanges and delivery updates.
• Own case management in Gorgias: tagging, prioritising, macros, SLA adherence and escalation when needed.
• Keep Shopify orders/customer records accurate; raise refunds, exchanges and replacements.
• Flag recurring issues and share insights with the team to improve CX.

Skills

Customer service experience

Excellent communication

Remote work ability

Tools

Gorgias

Shopify

Job description

TRP Recruitment Limited is recruiting a part-time Customer Service Executive for an 8-week contract, working 3 days per week (Mon-Wed). The role is remote with training to be office-based in the first week, starting at the beginning of November.

You will deliver prompt, professional support across all channels, manage orders and records in Shopify and Gorgias, process refunds or exchanges, and contribute insights to improve customer experience for a fashion-homeware business.