Remote Ecommerce CX Specialist (Part-Time, 8 Weeks)

TRP RECRUITMENT; Greater London; Remote; GBP 17,000 - 21,000; Part time

Job summary

TRP Recruitment is hiring a part-time Customer Service Executive on an 8-week contract (3 days/week: Mon-Wed). The role starts in early November and is remote with training to be office-based in the first week. You will manage customer queries across channels and keep Shopify and Gorgias records up to date.

You should have e-commerce CX experience, be proficient with Gorgias and Shopify, and be able to work remotely for 3 days per week during the contract window.

Qualifications

• Proven customer service experience within e-commerce; fashion/homeware a plus.
• Clear, friendly written and phone communication; calm under pressure and deadline-driven.
• Strong attention to detail and ownership mindset; comfortable triaging multiple tickets.
• Available 3 days per week for 8 weeks between November and December; able to work remotely.

Responsibilities

• Respond to customer enquiries via email, social, phone and live chat.
• Handle end-to-end service tasks: order processing, product queries, returns, exchanges and delivery updates.
• Own case management in Gorgias: tagging, prioritising, macros, SLA adherence and escalation when needed.
• Keep Shopify orders/customer records accurate; raise refunds, exchanges and replacements.
• Flag recurring issues and share insights with the team to improve CX.

Skills

Customer service

E-commerce

Communication

Tools

Gorgias

Shopify

Job description

TRP Recruitment is hiring a part-time Customer Service Executive on an 8-week contract (3 days/week: Mon-Wed). The role starts in early November and is remote with training to be office-based in the first week. You will manage customer queries across channels and keep Shopify and Gorgias records up to date.

You should have e-commerce CX experience, be proficient with Gorgias and Shopify, and be able to work remotely for 3 days per week during the contract window.