Customer Service Executive (Temporary & Part Time)

TRP Recruitment Limited; Greater London; Remote; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive Base

Uncapped Commission

34 days holiday

Job summary

TRP Recruitment Limited is recruiting a part-time Customer Service Executive for an 8-week contract, working 3 days per week (Mon-Wed). The role is remote with training to be office-based in the first week, starting at the beginning of November.

You will deliver prompt, professional support across all channels, manage orders and records in Shopify and Gorgias, process refunds or exchanges, and contribute insights to improve customer experience for a fashion-homeware business.

Qualifications

• Proven customer service experience within e-commerce; fashion/homeware a plus.
• Proficient with Gorgias (essential) and Shopify (essential).
• Clear, friendly written and phone communication; calm under pressure and deadline-driven.
• Strong attention to detail and ownership mindset; comfortable triaging multiple tickets.
• Available 3 days per week for 8 weeks between November and December; able to work remotely.

Responsibilities

• Respond to customer enquiries via email, social, phone and live chat.
• Handle end-to-end service tasks: order processing, product queries, returns, exchanges and delivery updates.
• Own case management in Gorgias: tagging, prioritising, macros, SLA adherence and escalation when needed.
• Keep Shopify orders/customer records accurate; raise refunds, exchanges and replacements.
• Flag recurring issues and share insights with the team to improve CX.

Skills

Customer service experience

Excellent communication

Remote work ability

Tools

Gorgias

Shopify

Job description

Customer Service Executive (Temporary & Part Time)

We're hiring a part-time Customer Service Executive for a 8-week contract (3 days per week, Mon-Wed) to support peak trading in a fashion-homeware business.

The role will be remote with training to be office-based in the first week and is looking to start at the beginning of November. You'll deliver prompt, professional support across all channels and keep their Shopify and Gorgias records accurate and up to date.

Main responsibilities will include:

• Responding quickly and professionally to customer enquiries via email, social, phone and live chat.
• Handling end-to-end service tasks: order processing, product queries, returns, exchanges and delivery updates.
• Owning case management in Gorgias: tagging, prioritising, macros, SLA adherence and escalation when needed.
• Keeping Shopify orders/customer records accurate; raising refunds, exchanges and replacements.
• Flagging recurring issues and sharing insights with the team to improve CX.

Person specifications

• Proven customer service experience within e-commerce; fashion/homeware a plus.
• Proficient with Gorgias (essential) and Shopify (essential).
• Clear, friendly written and phone communication; calm under pressure and deadline-driven.
• Strong attention to detail and ownership mindset; comfortable triaging multiple tickets.
• Available 3 days per week for 8weeks between November and December; able to work remotely.

Competitive Basic, uncapped commission , 34 days holiday