Remote Order Fulfillment Specialist — Drive Delivery & CX

Ciena Corporation; United Kingdom; Remoto; GBP 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Ciena Corporation seeks a Specialist, Customer Order Fulfillment to ensure accurate and timely order processing for its Americas customer base while acting as the voice of the customer within the supply chain.

You will interface with Supply Chain, Sales and Services teams, manage escalations, and drive cross-functional collaboration to improve delivery performance. This remote UK role requires experience in order management and strong analytical skills.

Competenze

• Must have a University or College Degree.
• 4+ years of Supply Chain experience with Order Management/Fulfillment.
• Strong ability to influence at all levels within Supply Chain to drive delivery performance.
• Proven ability to manage multiple priorities under tight timelines.
• Excellent interpersonal skills for cross-regional collaboration.
• Confident written and verbal communication with presentation skills.
• Proficiency in Oracle, Excel, Power BI, and PowerPoint.
• High attention to detail with a track record of meeting demanding targets.

Mansioni

• Identify and implement process improvements to enhance delivery performance.
• Translate voice of the customer into actionable plans within the Supply Chain and drive them to closure.
• Manage customer escalations and resolve issues quickly.
• Collaborate with cross-functional teams to resolve supply issues and mitigate risks.
• Chair weekly order board calls with customers to review orders and recovery plans.
• Track shipments and ensure priority handling for shipments and RMAs.

Conoscenze

Order Fulfillment

Supply Chain

Stakeholder Influence

Communication

Cross-functional Collaboration

Excel

Power BI

PowerPoint

Oracle

Formazione

University or College Degree

Strumenti

Oracle

Excel

Power BI

PowerPoint

Descrizione del lavoro

Ciena Corporation seeks a Specialist, Customer Order Fulfillment to ensure accurate and timely order processing for its Americas customer base while acting as the voice of the customer within the supply chain.

You will interface with Supply Chain, Sales and Services teams, manage escalations, and drive cross-functional collaboration to improve delivery performance. This remote UK role requires experience in order management and strong analytical skills.