Order Management Senior Associate - Flexible, Global Role

Ciena Corporation; Belfast; On-site; GBP 35,000 - 45,000; Full time

Job summary

Ciena Corporation, based in Belfast, is seeking a Senior Associate in Order Management to support efficient order processing and customer satisfaction. This role requires a strong attention to detail and excellent communication skills, enabling you to effectively interact with both customers and internal teams.

The ideal candidate will have a degree in business or related fields and 3-5 years of relevant industry experience, preferably in telecommunications. The position is full-time with a commitment to diversity and inclusivity in the workplace.

Qualifications

• 3-5 years experience in a service/product-based company.
• Experience in Order Management or customer service.
• Strong negotiation and leadership skills.

Responsibilities

• Ensure orders are processed accurately and timely.
• Monitor order status and communicate issues to stakeholders.
• Collaborate with internal teams to resolve order discrepancies.

Skills

Excellent communication skills

Strong attention to detail

Problem solving abilities

Proficient with MS Office applications

Education

Degree in business or related fields

Tools

Oracle

Salesforce

MS Office

Job description

Ciena Corporation, based in Belfast, is seeking a Senior Associate in Order Management to support efficient order processing and customer satisfaction. This role requires a strong attention to detail and excellent communication skills, enabling you to effectively interact with both customers and internal teams.

The ideal candidate will have a degree in business or related fields and 3-5 years of relevant industry experience, preferably in telecommunications. The position is full-time with a commitment to diversity and inclusivity in the workplace.