Specialist, Customer Order Fulfillment

Ciena Corporation; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Job summary

Ciena Corporation seeks a Specialist, Customer Order Fulfillment to ensure accurate and timely order processing for its Americas customer base while acting as the voice of the customer within the supply chain.

You will interface with Supply Chain, Sales and Services teams, manage escalations, and drive cross-functional collaboration to improve delivery performance. This remote UK role requires experience in order management and strong analytical skills.

Qualifications

• Must have a University or College Degree.
• 4+ years of Supply Chain experience with Order Management/Fulfillment.
• Strong ability to influence at all levels within Supply Chain to drive delivery performance.
• Proven ability to manage multiple priorities under tight timelines.
• Excellent interpersonal skills for cross-regional collaboration.
• Confident written and verbal communication with presentation skills.
• Proficiency in Oracle, Excel, Power BI, and PowerPoint.
• High attention to detail with a track record of meeting demanding targets.

Responsibilities

• Identify and implement process improvements to enhance delivery performance.
• Translate voice of the customer into actionable plans within the Supply Chain and drive them to closure.
• Manage customer escalations and resolve issues quickly.
• Collaborate with cross-functional teams to resolve supply issues and mitigate risks.
• Chair weekly order board calls with customers to review orders and recovery plans.
• Track shipments and ensure priority handling for shipments and RMAs.

Skills

Order Fulfillment

Supply Chain

Stakeholder Influence

Communication

Cross-functional Collaboration

Excel

Power BI

PowerPoint

Oracle

Education

University or College Degree

Tools

Oracle

Excel

Power BI

PowerPoint

Job description

## Specialist, Customer Order FulfillmentPostuler: Remote-UK Zone 2: Full time: Publié aujourd'hui: R031723As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Are you passionate about delivering exceptional customer experiences and driving supply chain excellence? The Customer Order Operations team is seeking an Customer Order Fulfillment prime tasked with assuring successful delivery performance to Ciena’s Americas customer base and acting as the voice of the customer within the supply chain. This role interfaces between Supply Chain, Sales and Services teams and a customer point of contact for order fulfillment activities.**How You Will Contribute:*** Identify and implement process improvements to enhance delivery performance.* Translate the Voice of the Customer into actionable plans within the Supply Chain and drive them to closure.* Manage customer escalations, resolving issues quickly while addressing systemic challenges.* Partner with cross-functional teams to resolve supply issues and mitigate risks impacting customers.* Build strong relationships and influence stakeholders at all levels of the organization.* Proactively identify potential escalations and facilitate early recovery action plans.* Prepare and communicate Supply Chain initiatives and recovery plans to internal and external customers.* Collaborate with Customer Account teams to align on future material requirements and improve forecast accuracy.* Chair weekly order board calls with customers to review orderbooks, delivery issues, recovery plans, and upcoming projects.* Manage quarter-end order pull-ins, negotiate customer receiving extensions, and secure approvals for shipments.* Track shipments, resolve credit ship holds, and ensure priority handling for OOB orders and RMAs.**The Must Haves:*** Must be able to work North Americas Hours. There will be a shift premium.* University or College Degree.* 4 + years of Supply Chain experience, including Order Management/Fulfillment expertise.* Strong ability to influence at all levels within the Supply Chain to achieve outstanding delivery performance.* Proven ability to manage multiple priorities under tight timelines.* Excellent interpersonal skills for cross-regional and functional collaboration.* Confident communication skills (written and verbal), including presentation capabilities.* Proficiency in Oracle, Excel, Power BI, and PowerPoint.* High attention to detail with a track record of achieving demanding targets.