Remote Order Exception Note Assistant

HRS Talent Solutions; Brighton, Truro; Remote; GBP 40,000 - 43,000; Full time

Job summary

HRS Talent Solutions is seeking an Order Exception Note Assistant to support remote office administration by documenting precise internal notes on unusual orders. The role emphasizes accurate records and clear handoffs rather than resolving the order itself.

The position is remote with flexible hours, offering £29.00–£31.00 per hour. Responsibilities focus on observing, recording, and communicating the exact state of orders to the next team member.

Qualifications

• Must be able to read and interpret order records accurately.
• Excellent written communication to document issues clearly.
• Able to keep multiple paused orders distinct and traceable.

Responsibilities

• Read relevant order records and identify missing fields or conflicting information.
• Write a concise, factual handoff note with observed facts and open questions.
• Identify changes requested and avoid inferring customer actions.
• Keep the original sequence of events clear and mark current instructions.
• Update status after a decision is made and keep other issues separate.

Skills

Attention to detail

Clear writing

Job description

HRS Talent Solutions is seeking an Order Exception Note Assistant to support remote office administration by documenting precise internal notes on unusual orders. The role emphasizes accurate records and clear handoffs rather than resolving the order itself.

The position is remote with flexible hours, offering £29.00–£31.00 per hour. Responsibilities focus on observing, recording, and communicating the exact state of orders to the next team member.